This Amazon Compute Service Level Agreement (“SLA”) is a policy for the use of included services (below) and applies separately to each account that uses the services contained. In the event of a conflict between the terms and conditions of this ALS and the terms of the AWS customer agreement or any other agreement with us regarding your use of our services (the “Contract”), the terms of this ALS apply, but only to the extent of such a conflict. The terms used in this agreement, but which are not defined here, have the meaning of the agreement. AWS has issued a Service Level Agreement (SLA) for AWS Systems Manager, which offers availability guarantees for AWS Systems Manager. The service requirement does not apply to the downtime, suspension or termination of an Amazon ML Language Service service or other performance issues of Amazon ML Language: . The “availability zone” and “AZ” means an isolated site within an AWS region, identified by a letter code according to the AWS regional code (z.B. us-west-1a). Service credits are calculated as a percentage of the total fees you pay (excluding one-time payments such as advances for Reserved Instances) for the individual in the relevant AWS region for the monthly billing cycle during which the downtime occurred according to the schedule below. The SLA operating time varies depending on the type of S3 service and the guaranteed operating time varies from 99.9% to 99%. . (ii) resulting from voluntary actions or inaction by you or others (e.g.B. the scale of the capacity provided, the incorrect configuration of security groups, VPC configurations or login information, the deactivation of encryption keys or the infeitence of encryption keys, etc.); . So you need to consider some important things when trying to understand Amazon`s service level agreements.
The most important advice I would offer is not to rely on service level agreements to guarantee the operating time of your applications. The ALS provides some guidance on the hours of operation you can expect, but the service credits offered, provided you remember to claim them, will likely be unlikely to compensate for the downtime your application is experiencing, and the likely business consequences in terms of lost productivity or even lost revenue. (v) due to our suspension and termination of your right to use the Amazon ML language service in accordance with the agreement (together the “Amazon ML Language Service SLA”). . . . The Amazon RDS service level agreement includes multi-availability area services from the relational database unit for the following database modules, hosted on RDS: For requirements S3 Intelligent-Tiering, S3 Standard-Infrequent Access and S3 One-Zone-Infrequent Access: . (i) caused by factors that are not subject to our proper control, including force majeure incidents, Internet access or related issues beyond the demarcation point of Amazon ML Language Service; .
AWS support response times are separated from each SERVICE-Uptime-SLAs. Response times vary between the 3 AWS support plans available – developers, businesses and businesses. To facilitate the comparison, I have listed the available response times and associated support costs in the table below. Don`t expect a 15-minute support response if you only pay for a business support plan! Although, in my experience, AWS support is both fast and effective.